Registration

Registration

All applications to Basildon Council for social housing need to be made on-line by completing a Homeseeker application form. 

If you are applying on-line for the first time, have a pen and paper handy to make a note of your Housing reference number. If your application is successful, you will need this number to bid for properties.
Please ensure you keep it for your records.  Before starting your on-line application, please carefully read 'a Guide to online registration' - this also provides information to help you complete each section of the application form. 

(If you are already registered for housing, and your circumstances change, please see the section below for further information.)

You will need to provide your National Insurance number and the National Insurance number of a joint applicant, if there is one. You will also need to provide the National Insurance number for anyone living with you as part of your family aged 16 or over. You should have these numbers ready before you start your application.      

You will also need to enter a memorable date and a password as part of the login procedure, you will need this each time you log back in to your account so make a note of the details that you choose.

You will be asked lots of questions and it is important that you answer them honestly.

Supplying documents

On receipt of your form we will begin to process your application.  You will be notified if additional documentation is required and the timescale that you need to submit this to us.

The easiest way is to upload your documents directly into your Homeseekers account as follows:

Step 1 - Photograph or scan your documents and save them on your smart phone, tablet or computer.

Step 2 - Login to your Homeseekers account and click on ‘upload/ review documents’

Step 3 - Click on ‘Browse for files’ and select the document you wish to send us, then select from the dropdown what type of document you are attaching and click ‘upload’.

Step 4 - Repeat step 3 for each document you wish to send us. When your documents have been successfully uploaded, they will be listed on the screen.

When we have processed your documents, they will disappear from your list and we will soon notify you of our decision. Please login and check your Homeseekers account for any updates.

Please ensure the photographs of your documents are clear before saving to your device as you will not be able to view them once uploaded and this can delay your application being processed.

When scanning multiple page documents, for example, bank statements; we recommend using the following link www.basildon.gov.uk/scanapp to save and upload all pages as a single document where possible.

If you are not able to upload your documents directly using the above steps, you can choose from one of the following methods instead:

  • Send them via email to  Scandoc@basildon.gov.uk. (You must ensure all documents supplied are clear and the email states your name, address and Homeseeker Reference).

  • Visit the Basildon Centre – see address shown below, and hand deliver copies of your documents. Open Mon-Fri 9am – 5pm. (Please do not bring in original documents as we do not operate a scanning service and can only take your copies).

  • Post them to us at the address shown below. (Please do not send original documents in the post as we cannot take any responsibility for documents that are undelivered by the postal service).

Basildon Borough Council
The Rehousing Team (Homeseeker Register)
The Basildon Centre Basildon
Essex
SS14 1DL

Please do not send original documents in the post as we cannot take any responsibility for documents that are undelivered by the postal service.

Assessment

Following assessment, If you have been accepted onto the homeseeker register, you will be notified of:

  • Your unique reference number (Homeseeker register number) which allows you to bid for homes
  • The housing need band your application has been placed in and the date that the application was entitled to be in that band (effective date) - see Prioritising Applications for more information.
  • The number of bedrooms you are entitled to and any restrictions to the type of property you can bid on.

Change of circumstances 

You must tell us if there are any changes in your circumstances by updating your on-line application form to notify us of the changes so we can reassess your application and if necessary make changes to your band and effective date.  

Remember to press the 'Submit button' at the end of the form when you have finished.     

You will only be able to do this if your application is showing as active, or pending enquiries - allow online changes,  if this is not the case then please contact the customer service centre on 01268 533333 who will pass the information to the housing applications section