Contact us


The Council encourages people to use the internet to obtain information and solutions to their own housing needs wherever possible.

Helpful information

Detailed information is available on Basildon Council's website regarding how to apply for social housing, and also towards sources of information on a variety of other housing options

When further advice is needed, including people who are homeless or at risk of homelessness, more detailed information is available here Further Advice

The form can also provide answers and help with many customer enquiries.

If you have a housing emergency outside of normal office hours, some useful telephone numbers are available here

To supply documentation to support your application to join the Homeseeker register, the easiest way is to upload your documents directly into your Homeseekers account as follows:

Step 1 - Photograph or scan your documents and save them on your smart phone, tablet or computer.

Step 2 - Login to your Homeseekers account and click on ‘upload/ review documents’

Step 3 - Click on ‘Browse for files’ and select the document you wish to send us, then select from the dropdown what type of document you are attaching and click ‘upload’.

Step 4 - Repeat step 3 for each document you wish to send us. When your documents have been successfully uploaded, they will be listed on the screen.

When we have processed your documents, they will disappear from your list and we will soon notify you of our decision. Please login and check your Homeseekers account for any updates.

Please ensure the photographs of your documents are clear before saving to your device as you will not be able to view them once uploaded and this can delay your application being processed.

When scanning multiple page documents, for example, bank statements; we recommend using the following link to save and upload all pages as a single document where possible.

If you are not able to upload your documents directly using the above steps, you can choose from one of the following methods instead:

  • Send them via email to (You must ensure all documents supplied are clear and the email states your name, address and Homeseeker Reference).

  • Visit the Basildon Centre – see address shown below, and hand deliver copies of your documents. Open Mon-Fri 9am – 5pm. (Please do not bring in original documents as we do not operate a scanning service and can only take your copies).

  • Post them to us at the address shown below. (Please do not send original documents in the post as we cannot take any responsibility for documents that are undelivered by the postal service).

Please ensure your name and Homeseeker registration number is on each document.

Basildon Borough Council
The Rehousing Team (Homeseeker Register)
The Basildon Centre Basildon
SS14 1DL


Customer Services

The form can provide answers and help with many customer enquiries. 

Customer Service Centre

Basildon Borough Council
The Basildon Centre
St. Martin's Square
Basildon, Essex
SS14 1DL
United Kingdom

01268 533333

Opening hours 9am-5pm Monday to Friday.