Housing Application Document Help Hub
Need Help Obtaining Documents?
The links below may help you obtain replacement documents or evidence needed to support your Housing Register application.
Documents issued outside the United Kingdom are generally acceptable provided they have been issued by an official government authority or recognised organisation. If a document was issued overseas and has been lost, replacement copies should normally be obtained from the authority that originally issued it.
If you are unable to obtain a required document, please contact us to discuss whether alternative evidence may be accepted.
Where to Obtain Replacement Documents
Identity Documents
|
Document / Evidence |
Where to Obtain |
|
Birth Certificate (England & Wales) |
|
|
UK Passport |
|
|
Adoption Records / Adoption Certificate Information |
|
|
Marriage Certificate (England & Wales) |
https://www.gov.uk/order-copy-birth-death-marriage-certificate |
|
Change of Name (Deed Poll) |
Immigration Documents
|
Document / Evidence |
Where to Obtain |
|
Settled Status / Immigration Share Code |
|
|
Biometric Residence Permit (BRP) Information |
|
|
Report Lost, Stolen or Damaged BRP |
https://www.gov.uk/biometric-residence-permits/lost-stolen-damaged |
Photo Identification
|
Document / Evidence |
Where to Obtain |
|
UK Passport |
|
|
Driving Licence (DVLA) |
|
|
Replace Lost, Stolen or Damaged Driving Licence |
https://www.gov.uk/apply-online-to-replace-a-driving-licence |
|
Blue Badge |
|
|
Older Person's or Disabled Person's Bus Pass (Essex Residents) |
https://www.travelessex.co.uk/about-passes/older-disabled-persons-bus-pass |
|
Apply for a New, Renewal or Replacement Bus Pass (Essex Residents) |
Children's Documents and Legal Arrangements
|
Document / Evidence |
Where to Obtain |
|
Birth Certificate (England & Wales) |
|
|
Child Benefit Information |
|
|
Child Arrangements Orders, Residence Orders and Special Guardianship Orders |
|
|
Guardian's Allowance |
|
|
Children's Social Care (Basildon / Essex) |
https://www.essex.gov.uk/help-family-and-friends-caring-child |
|
Contact Essex Children's Social Care |
Children's Social Care
If you have been asked to provide a letter from Social Services confirming that a child's placement is necessary, permanent, or that the child resides with you, please contact your allocated Social Worker in the first instance. If you do not have an allocated Social Worker, you may wish to contact Essex Children's Social Care for advice and support.
Proof of Residence
|
Document / Evidence |
Where to Obtain |
|
Council Tax Information |
|
|
Universal Credit |
|
|
Child Benefit Information |
|
|
Pension Credit |
|
|
State Pension |
|
|
Benefits Information |
|
|
HMRC Personal Tax Account |
|
|
HMRC Online Services |
Proof of residence documents should normally be dated within the last 3 months and clearly show the person's name and current address. Online statements, screenshots and electronic documents are acceptable where all relevant information is visible.
Housing and Tenancy Information
|
Document / Evidence |
Where to Obtain |
|
Tenancy Deposit Protection Information |
|
|
Living with Family/Friends Householders Letter Tempate |
/Data/Pub/PublicWebsite/ImageLibrary/Householder%20Letter.pdf |
|
Address History Template |
If you have lost your tenancy agreement, contact your landlord or letting agent for a replacement copy.
Need Further Help?
|
Service |
Contact |
|
Basildon Council Customer Support |
Important Information
- Documents issued outside the UK are generally acceptable provided they have been issued by an official government authority or recognised organisation.
- Replacement copies of overseas documents should normally be obtained from the authority that originally issued them.
- If documents are not in English, a certified translation may be requested.
- If you cannot obtain a required document, please contact us to discuss whether alternative evidence may be accepted.